P-000134-01 — Confirm Misrouting Pattern

← Back

Goal
Verify that orders are consistently appearing on the wrong station or in the wrong sequence.

Steps
1) Identify a few affected orders.
2) Note:

  • Order type (dine-in / delivery / kiosk / call center)
  • Station where order appeared
  • Station where order should appear
    3) Check whether misrouting:
  • Affects all orders, or
  • Only specific order types
    4) If misrouting is consistent → proceed to P-000134-02.
    5) If random → treat as transient state issue.

Pass/Fail

  • PASS: Clear, repeatable misrouting pattern.
  • FAIL: No consistent pattern.