Used for Trouble: T-000024

1) Verify new printer connectivity

• Confirm printer is powered on and connected to network or USB
• Print network or status page to obtain current IP address
• Verify printer responds to ping if networked

2) Install correct printer driver

• Confirm driver matches the new printer model
• Remove old printer driver if no longer needed
• Install approved vendor driver only

3) Update printer definition in Windows

• Open Devices and Printers
• Create or update printer using the new IP or connection
• Set correct port and verify printer name

4) Update application printer configuration

• Open POS / CSC printer settings
• Reassign orders to the new printer definition
• Ensure old printer references are removed

5) Verify print language and profile

• Confirm correct print language (e.g. ESC/POS)
• Select correct printer profile in application
• Avoid default or generic profiles

6) Restart services

• Restart Windows Print Spooler
• Restart POS / CSC application services
• Allow services to fully initialize

7) Test printing

• Print Windows test page
• Send a live test order
• Confirm orders print correctly

8) Escalation check

• If printing still fails:
• Review application logs
• Verify printer initialization requirements
• Escalate to application or hardware support