Goal
Eliminate software-level differences amplifying hardware gaps.

Steps
1) Confirm OS versions on all KDS devices.
2) Align:

• OS patches
• Drivers (especially graphics)
• KDS app version/build
  3) Reimage older devices if needed.
  4) Retest under normal load.
  5) If issues remain → proceed to P-000144-05.

Escalation Trigger

• Reimaged devices still fail earlier than newer ones.