Used for Trouble: T-000032

1) Verify paper roll size and type

• Confirm paper roll diameter and core size match printer specification
• Avoid oversized or non-standard rolls
• Replace with approved paper if unsure

2) Inspect paper-low sensor area

• Power off printer
• Open printer cover
• Locate paper-low or paper-end sensor
• Remove dust, debris, or paper fragments

3) Check sensor alignment

• Ensure sensor is not bent or obstructed
• Confirm paper passes cleanly over sensor path
• Reseat sensor if adjustable

4) Verify firmware paper threshold settings

• Access printer configuration menu or utility
• Check paper-low threshold if configurable
• Adjust sensitivity if supported

5) Test with a new paper roll

• Install a fresh roll
• Print multiple test tickets
• Observe when paper-low warning triggers

6) Monitor during operation

• Allow paper roll to run low naturally
• Confirm printer continues printing until near empty
• Verify warnings occur at reasonable remaining paper level

7) Escalation check

• If printer stops too early:
• Record paper type and roll dimensions
• Capture printer model and firmware version
• Escalate to hardware support