Used for Trouble: T-000034

1) Verify printer status after reboot

• Open Devices and Printers
• Confirm printer is not Offline or Paused
• Set printer Online if needed

2) Check Print Spooler service

• Open Services
• Confirm Print Spooler is running
• Restart service to clear any stalled state

3) Verify printer driver integrity

• Open Printer Properties
• Confirm correct driver is still installed
• Reinstall approved vendor driver if replaced by update

4) Verify printer port configuration

• Open Printer Properties → Ports
• Confirm correct port and IP address
• Correct port if reset during update

5) Check Windows default printer behavior

• Disable “Let Windows manage my default printer”
• Ensure correct printer remains selected

6) Review security or firewall changes

• Check firewall rules after update
• Ensure printer traffic is not blocked
• Add exception if required

7) Reboot printer and system

• Power-cycle printer
• Reboot workstation after corrections
• Allow full startup before testing

8) Test printing

• Print Windows test page
• Send live test order
• Confirm printing is restored

9) Escalation check

• If printer still fails:
• Review Windows update history
• Check Event Viewer for print-related errors
• Escalate to systems or hardware support