Used for Trouble: T-000038

1) Identify affected stores and printers

• Confirm which store should receive the order
• Identify where the order is actually printing
• Note order source (POS, CSC, online)

2) Verify store and location IDs

• Check POS / CSC store ID configuration
• Confirm IDs are unique per location
• Correct any mismatched or reused IDs

3) Review printer definitions per store

• Open printer configuration for each store
• Ensure printers are defined locally, not shared
• Remove references to printers from other locations

4) Verify IP addresses and hostnames

• Confirm each printer has a unique IP
• Avoid reusing IPs across stores
• Verify hostnames resolve correctly per location

5) Check application routing tables

• Review order routing or dispatch rules
• Confirm orders are mapped to the correct store context
• Correct any cross-store routing entries

6) Clear cached configuration

• Restart POS / CSC application services
• Clear any cached routing or printer data
• Reboot systems if required to force reload

7) Test controlled orders

• Send test orders from CSC to specific stores
• Confirm each prints only at its intended location
• Repeat for multiple order types

8) Escalation check

• If cross-store printing continues:
• Capture store IDs, printer IPs, and routing rules
• Review recent configuration changes
• Escalate to application or systems support