Used for Trouble: T-000041

1) Verify ticket cut command placement

• Open POS / CSC ticket or receipt template
• Confirm cut command is issued only at end of ticket
• Remove any mid-ticket cut or feed commands

2) Check ticket length calculations

• Review ticket layout and line count logic
• Ensure application correctly calculates total ticket length
• Avoid dynamic content pushing cut command early

3) Inspect printer driver cut settings

• Open Printing Preferences
• Confirm cutter mode is set to cut at end only
• Disable any automatic mid-job cutting options

4) Verify firmware cut behavior

• Check printer firmware version
• Review vendor notes for cutter timing issues
• Update firmware if fixes are available

5) Inspect cutter sensor and mechanics

• Power off printer
• Open cutter area and check sensor alignment
• Remove debris and ensure cutter moves freely

6) Test with simplified ticket

• Print a basic ticket with known length
• Confirm ticket prints fully before cutting
• Gradually restore full template and retest

7) Test multiple orders

• Send several test orders
• Confirm each prints on a single ticket with one cut

8) Escalation check

• If premature cutting continues:
• Capture sample split tickets
• Record printer model, firmware, and driver details
• Escalate to application or hardware support