Used for Trouble: T-000043

1) Verify ticket template structure

• Open POS / CSC ticket or receipt template
• Confirm header and footer sections exist
• Ensure sections are enabled and not hidden

2) Check header and footer field mappings

• Verify store name, date, order number, and totals fields
• Confirm fields are mapped to correct data sources
• Reapply mappings if recently changed

3) Confirm correct ticket type selection

• Verify correct ticket or receipt type is assigned
• Ensure application is not using a simplified or fallback template
• Correct assignment if mismatched

4) Review printer profile capabilities

• Confirm printer profile supports headers and footers
• Avoid minimal or raw profiles that suppress sections
• Switch to standard profile if needed

5) Check for recent updates or resets

• Identify recent application or configuration updates
• Reapply known-good templates if reset occurred
• Restart services after restoring templates

6) Test with sample prints

• Print test tickets
• Confirm header and footer appear correctly
• Verify consistency across multiple prints

7) Escalation check

• If header or footer still missing:
• Capture sample output
• Review template and profile configuration
• Escalate to application support