Used for Trouble: T-000044

1) Verify system date and time

• Check date and time on POS workstation
• Confirm correct timezone is selected
• Correct any visible drift or mismatch

2) Verify server or CSC time (if applicable)

• Confirm application server time matches POS
• Ensure all systems use the same timezone
• Restart services after correcting time

3) Check printer internal clock (if supported)

• Access printer configuration menu
• Verify printer date and time settings
• Sync printer clock if configurable

4) Verify time synchronization service

• Confirm NTP or domain time sync is enabled
• Force time resynchronization if supported
• Avoid manual time changes during business hours

5) Check CMOS battery (workstations)

• Identify if system clock resets after reboot
• Replace CMOS battery if time does not persist
• Reboot and confirm time remains correct

6) Test printed output

• Print test tickets
• Confirm date and time are accurate
• Verify consistency across multiple prints

7) Escalation check

• If time remains incorrect:
• Capture sample tickets
• Record system, server, and printer time values
• Escalate to systems or application support