Used for Trouble: T-000047

1) Confirm performance symptoms

• Verify lag occurs during order entry, not full system freeze
• Ask when slowdown is most noticeable (idle vs peak)
• Note whether lag is constant or intermittent

2) Check system resource usage

• Open Task Manager
• Review CPU, memory, and disk usage
• Identify any process consuming excessive resources

3) Close unnecessary background processes

• Stop non-essential applications
• Pause or disable automatic updates during business hours
• Recheck performance after cleanup

4) Verify application cache and temp usage

• Close POS application
• Clear application cache or temp directories if supported
• Restart application cleanly

5) Check network latency

• Verify stable network connection
• Test response time to server or CSC if applicable
• Resolve latency before further tuning

6) Review uptime and restart policy

• Check how long terminal has been running
• Reboot terminal if uptime is extended
• Consider scheduled daily restarts during off-hours

7) Verify hardware suitability

• Confirm terminal meets minimum hardware requirements
• Check for aging or underpowered systems
• Plan hardware refresh if lag is persistent

8) Test under normal load

• Enter multiple test orders
• Confirm responsiveness is restored
• Monitor during moderate traffic

9) Escalation check

• If lag continues:
• Capture performance metrics
• Review application logs
• Escalate to systems or application support