Symptoms

• POS application launches and user can log in
• Order entry begins normally
• System blocks completion or finalization of orders
• Error may appear at payment or tender stage

Likely Causes

• Missing or disabled payment method
• Backend service or tender configuration issue
• User permission or role restriction
• Data sync or validation failure

Supporting Procedures

• P-000062-01 — Verify payment methods are configured
• P-000062-02 — Test order completion with another user
• P-000062-03 — Check backend / tender services
• P-000062-04 — Review recent configuration changes
• P-000062-05 — Order completion escalation

Notes

• This issue often appears after configuration or update changes
• Preserve failed orders for review before retrying