P-000071-05 — Mitigate Peak Load or Escalate for Investigation

← Back

Purpose:
Stabilize kitchen display operation during peak hours or collect data for deeper analysis.

Steps:

  1. Assess current load:
    • Number of active orders
    • Peak period status
  2. If possible, temporarily reduce load:
    • Pause order intake briefly
    • Route orders to alternate kitchen station or printer if available
  3. Restart the kitchen display application during a low-activity window.
  4. Monitor the Kitchen Display Screen for at least 10–15 minutes.
  5. If issue recurs:
    • Record time of failure
    • Note order volume and peak conditions
  6. Escalate with collected details for technical review.

Result:
Kitchen Display remains stable under load, or sufficient data is captured for resolution.

Close Condition:
If stable after mitigation, mark T-000071 resolved.
If recurring, flag for performance tuning or system upgrade review.