Used for Trouble: T-000008

1) Confirm physical connection

• Verify Ethernet cable is firmly connected at printer and switch
• If Wi-Fi printer, confirm Wi-Fi indicator is connected
• Replace cable if loose or damaged

2) Check printer IP address

• Print printer network/config page
• Note current IP address
• Compare with IP configured in Windows printer port

3) Verify Windows printer port

• Open Devices and Printers
• Right-click printer → Printer Properties → Ports
• Confirm correct IP address and Standard TCP/IP port
• Correct port if IP has changed

4) Clear offline state

• Right-click printer → See what’s printing
• Printer menu → uncheck “Use Printer Offline”
• Cancel any stuck jobs

5) Restart print services (if needed)

• Restart Windows Print Spooler service
• Power-cycle printer after spooler restart

6) Test print

• Print a test page from Printer Properties
• Confirm job prints successfully

7) Escalation check

• If still offline:
• Try different network port on switch
• Verify printer is reachable via ping
• Escalate to network or server support