Used for Trouble: T-000039

1) Confirm incorrect header details

• Identify which store name, address, or phone is incorrect
• Capture sample ticket showing wrong branding
• Confirm order items themselves are correct

2) Verify store profile configuration

• Open POS / CSC store configuration
• Confirm store name, address, and contact details
• Correct any values copied from another store

3) Check ticket template data source

• Open ticket or receipt template settings
• Confirm header pulls local store data, not global defaults
• Update template variables if misconfigured

4) Verify store ID consistency

• Confirm store ID matches across POS, CSC, and server
• Resolve any mismatches between systems
• Restart services after correcting IDs

5) Clear cached configuration

• Restart POS / CSC application services
• Reboot workstation if required
• Ensure updated store data reloads correctly

6) Test with new print jobs

• Print test tickets after changes
• Confirm header reflects correct store branding
• Verify consistency across multiple tickets

7) Escalation check

• If branding remains incorrect:
• Review configuration sync history
• Check for shared configuration files
• Escalate to application support