Used for Trouble: T-000022

1) Verify system date and time

• Check date and time on POS workstation
• Verify correct timezone is set
• Sync system time if incorrect

2) Verify server and CSC time (if applicable)

• Confirm CSC or application server time matches POS
• Ensure all systems use the same timezone
• Correct any drift or mismatch

3) Check time synchronization method

• Verify time sync source (domain controller, NTP server)
• Force time resync if available
• Avoid manual time adjustments during business hours

4) Inspect print queue backlog

• Open printer queue
• Look for delayed or stuck jobs
• Clear backlog to restore correct order flow

5) Restart application services

• Restart POS / CSC application services
• Allow services to fully initialize before testing

6) Test controlled order sequence

• Enter multiple test orders in known order
• Confirm tickets print in the same sequence
• Verify timestamps match entry time

7) Monitor during load

• Observe behavior during moderate traffic
• Confirm sequencing remains correct

8) Escalation check

• If ordering remains incorrect:
• Review application logs for buffering behavior
• Check network latency between systems
• Escalate to application or systems support