Used for Trouble: T-000037

1) Verify auto-cutter configuration

• Access printer menu or configuration utility
• Confirm auto-cut is enabled
• Disable any delayed or batch cutting options

2) Check application cut command behavior

• Verify POS / CSC is configured to cut after each ticket
• Disable cut-on-next-job or batch modes if present
• Save and reapply ticket settings

3) Inspect printer driver settings

• Open Printing Preferences
• Confirm cut command is not suppressed or delayed
• Reset driver settings to default if unsure

4) Test cutter responsiveness

• Run printer self-test or diagnostic mode
• Observe cut timing consistency
• Check for sluggish or inconsistent cutter movement

5) Inspect cutter mechanism

• Power off printer
• Open cutter area and remove debris
• Ensure cutter moves freely without resistance

6) Check firmware behavior

• Review printer firmware version
• Update firmware if vendor notes cutter timing fixes
• Reboot printer after update

7) Test controlled prints

• Print single-ticket jobs repeatedly
• Confirm cut occurs immediately at end of each ticket

8) Escalation check

• If cut timing remains inconsistent:
• Capture sample output
• Record printer model, firmware, and driver versions
• Escalate to hardware or application support