Purpose:
Resolve persistent blank screen caused by failing hardware.
Steps:
- Connect a known-good monitor to the same source device.
- If display works on alternate monitor:
• Mark original screen as faulty - If display remains blank:
• Escalate for deeper system or hardware diagnosis - Document:
• Time of failure
• Duration
• Any heat or flicker observed
Result:
Faulty hardware identified or escalation path initiated.
Close Condition:
If replacement resolves issue, mark T-000073 resolved.
If escalated, track under hardware service follow-up.