Purpose:
Resolve persistent touch failure caused by hardware fault.

Steps:

1. Connect a known-good touch screen if available.
2. Test touch input with alternate hardware.
3. If touch works on alternate screen:
   • Mark original touch hardware as faulty
4. If touch still fails:
   • Escalate for driver or system investigation
5. Document:
   • Affected screen
   • Duration of failure
   • Steps attempted

Result:
Faulty touch hardware identified or escalation initiated.

Close Condition:
If resolved, mark T-000074 closed.
If escalated, track under hardware service follow-up.