Goal
Confirm whether the problem is “orders not arriving” vs “orders not rendering on KDS.”

Steps
1) Create or locate a known-new test order (real or controlled).
2) Confirm order exists in at least one non-KDS place:

• POS order list / order recall
• Call Center (if applicable)
• Dispatch / order monitor screen
• Back-office / log view (if available)
  3) If order exists elsewhere but not on KDS → proceed to P-000121-02.
  4) If order does NOT exist elsewhere → stop here; this is not a KDS-rendering issue.

Pass/Fail

• PASS: Order exists elsewhere but not on KDS.
• FAIL: Order missing everywhere (different Trouble).