Goal
Verify the freeze correlates with a power loss, sleep, or resume event.

Steps
1) Ask staff whether there was:

• Power outage
• Breaker trip
• Display sleep / wake
• Manual unplug / replug
  2) Check system uptime if visible.
  3) Confirm whether other KDS stations were affected.
  4) If only one station froze after resume → continue to P-000122-02.
  5) If all stations froze → skip to P-000122-04.

Pass/Fail

• PASS: Clear power/resume correlation.
• FAIL: No power event → treat as different freeze Trouble.