Goal
Determine whether orders are actually delayed in delivery to KDS or only appear late.

Steps
1) Identify a sample of affected orders.
2) Compare timestamps:

• Order creation time (POS / call center / order log)
• Time order appeared on KDS
  3) Ask kitchen staff:
• Did multiple orders appear at once?
• Or did they appear gradually but were only noticed later?
  4) If timestamps confirm late arrival → proceed to P-000123-02.
  5) If timestamps are normal → treat as visibility / workflow issue (different Trouble).

Pass/Fail

• PASS: Orders genuinely arrived late to KDS.
• FAIL: Orders arrived on time but were unnoticed.