P-000124-02 — Check Bump / Completion Acknowledgement Path

← Back

Goal
Verify the completion ACK reached the server.

Steps
1) Identify which station bumped/completed the order.
2) Check whether other KDS stations saw the completion at the same time.
3) Ask staff:

  • Did the order disappear briefly before reappearing?
  • Or did it never leave on some screens?
    4) If completion was inconsistent across stations → ACK loss likely.
    5) Proceed to P-000124-03.

Notes

  • ACK loss is most common during network hiccups or reconnects.