P-000128-04 — Check for Competing Audio Instances

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Goal
Ensure only one process controls the alert device.

Steps
1) Confirm no other KDS instance or app is running on the device.
2) If multiple KDS screens share a device:

  • Ensure only one is configured to play audio.
    3) Disable audio on secondary or mirrored stations.
    4) Retest alerts.
    5) If audio still unstable → proceed to P-000128-05.

Escalation Trigger

  • Audio works on some stations but not others.