Goal
Verify that order states are truly incorrect, not just misunderstood.

Steps
1) Identify one or more affected orders.
2) Compare state across systems:

• KDS (current view)
• POS / order monitor / dispatch
  3) Check whether:
• KDS shows “New” but order is already in progress elsewhere, OR
• KDS shows “Completed” but order is still active elsewhere
  4) If KDS state disagrees with authoritative source → proceed to P-000140-02.
  5) If states match → treat as training / visibility issue.

Pass/Fail

• PASS: True state mismatch.
• FAIL: States actually correct.