Goal
Reduce recurrence of count drift.
Steps
1) Ensure all KDS stations run identical versions/builds.
2) Avoid rapid multi-touch bumping where possible.
3) Prefer full restart after reconnect storms.
4) Train staff:
- If counts look wrong, trust visible orders over totals.
5) Document: - Count shown vs actual
- Triggering event
- Whether restart fixed the issue
Artifacts to Capture
- Screenshots of mismatch
- Order count values
- Time of occurrence
- KDS version/build