P-000141-05 — Preventive Counter Hardening

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Goal
Reduce recurrence of count drift.

Steps
1) Ensure all KDS stations run identical versions/builds.
2) Avoid rapid multi-touch bumping where possible.
3) Prefer full restart after reconnect storms.
4) Train staff:

  • If counts look wrong, trust visible orders over totals.
    5) Document:
  • Count shown vs actual
  • Triggering event
  • Whether restart fixed the issue

Artifacts to Capture

  • Screenshots of mismatch
  • Order count values
  • Time of occurrence
  • KDS version/build