P-000143-01 — Confirm Partial Restart Was the Trigger

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Goal
Verify that the incorrect behavior began immediately after a partial store-server restart.

Steps
1) Ask what was restarted:

  • Single service
  • KDS feed only
  • Network-related service
    2) Note the exact restart time.
    3) Identify when KDS behavior first became incorrect.
    4) If symptoms started immediately after partial restart → proceed to P-000143-02.
    5) If no clear restart correlation → treat as different recovery issue.

Pass/Fail

  • PASS: Clear link to partial restart.
  • FAIL: No restart correlation.