Used for Trouble: T-000048

1) Confirm crash behavior

• Verify application closed without user action
• Note whether system returned to desktop or login
• Ask what action was being performed at time of crash

2) Restart POS application

• Relaunch POS application
• Confirm login and order entry function normally
• Check whether crash repeats immediately

3) Check system resource availability

• Open Task Manager
• Verify sufficient free memory and CPU
• Close unnecessary background applications

4) Review application logs

• Locate POS application log files
• Look for error or exception messages near crash time
• Save logs for escalation if needed

5) Clear local cache or configuration

• Close POS application
• Clear application cache or temp directories if supported
• Restart application after cleanup

6) Check for recent updates or changes

• Identify recent application or OS updates
• Roll back or patch if crash correlates with update
• Restart system after corrective changes

7) Verify compatibility with background software

• Check antivirus or security software interference
• Temporarily disable non-essential utilities for testing
• Re-test POS stability

8) Test under normal operation

• Enter several test orders
• Confirm application remains stable
• Monitor during moderate load

9) Escalation check

• If crashes persist:
• Capture time, frequency, and actions causing crash
• Collect application logs and system event logs
• Escalate to application or systems support