Used for Trouble: T-000046

1) Confirm freeze behavior

• Verify screen is unresponsive to touch or mouse
• Note whether application is frozen or entire system
• Ask when issue typically occurs (idle, peak, specific action)

2) Attempt safe recovery

• Wait 10–15 seconds to confirm it is not a temporary delay
• Try switching focus (Alt+Tab) if keyboard is available
• Avoid forced reboot unless necessary

3) Restart POS application

• Close POS application if possible
• Reopen application cleanly
• Verify order entry works normally after restart

4) Check system resource usage

• Open Task Manager
• Check CPU and memory usage
• Identify any background process consuming excessive resources

5) Clear local cache or temp files

• Close POS application
• Clear application temp or cache directories if supported
• Restart application after cleanup

6) Verify network connectivity

• Confirm network connection is stable
• Check for delays or timeouts when submitting orders
• Resolve connectivity issues before retesting

7) Check uptime and restart policy

• Determine how long terminal has been running
• Reboot terminal if uptime is excessive
• Implement daily or scheduled restarts if freezes recur

8) Test during normal operation

• Enter several test orders
• Confirm responsiveness remains stable
• Monitor behavior during moderate load

9) Escalation check

Escalate to application or systems support

If freezes continue:

Capture time, frequency, and actions causing freeze

Check system and application logs