Used for Trouble: T-000012

1) Check application resend settings

• Open POS / CSC configuration
• Disable automatic resend or recovery reprint options
• Confirm no manual resend rules are enabled

2) Inspect print queue behavior

• Open printer queue
• Cancel duplicate or repeating jobs
• Verify jobs do not reappear after deletion

3) Verify single printer definition

• Confirm only one printer instance exists in Windows
• Remove duplicate printers pointing to the same device/IP
• Ensure application targets only one printer name

4) Check spooler restart effects

• Restart Windows Print Spooler
• Observe whether old jobs are reissued
• Clear spooler cache if jobs persist

5) Review network stability

• Ping printer IP for drops or timeouts
• Check switch ports and cabling
• Resolve intermittent connectivity issues

6) Test controlled order

• Send one test order
• Confirm exactly one ticket prints
• Wait several minutes to ensure no delayed duplicates

7) Escalation check

• If duplicates continue:
• Review application logs for retry events
• Check for failover or recovery logic
• Escalate to application or syst